Social
Our Social objectives for 2026:
Responsible credit management and strengthening customer care
Developing employees’ wellbeing, skills and satisfaction
Monitoring gender equality
Monitoring gender equality
Targets achieved in 2025:
Integrating ESG criteria into credit management
- Managing credit with a proactive approach
- RE.Perform: supporting retail mortgages in their return to performing status
- Improving customer journey
Developing our people’s wellbeing, skills and satisfaction
- ESG training and engagement for all employees
- Flexible working for all employees
- 100% of part-time applications accepted
- Succession plans for 50% of Senior Managers
Being a group of inclusive and balanced people
- Gender pay gap in line with the pay transparency directive and the gender equality certification
- Equal promotion opportunities for women and men
- DE&I Manifesto
- DE&I awareness and engagement
Discover the results we achieved: 2025 Sustainability Report
